Mastering Account Management by Dan Englander is a treasure trove of practical advice for anyone involved in sales or customer service. The book is structured into 102 steps, each designed to help you increase sales, serve customers better, and work less.

One of the standout features of this book is its focus on the psychology of customer service. Step 7, for instance, delves into creating proactive dialogues with customers to understand their expectations better. This joint discovery process helps in managing expectations effectively while aligning them with your capabilities.

Time management is another critical area covered extensively. The book offers a deeper analysis of priorities, values, and larger goals, which is invaluable for anyone juggling multiple tasks and clients. The strategies are broken down into major sections like time management, customer service, sales techniques, and networking, making it easy to navigate and apply.

Readers have praised the book for its straightforward approach and actionable insights. Whether you're new to account management or a seasoned professional, the step-by-step guidance ensures that you can skip irrelevant parts and focus on what's most applicable to your business.

Overall, Mastering Account Management is highly recommended for its practical tips, easy-to-digest material, and the wealth of resources it provides. It's a must-read for anyone looking to enhance their account management skills and achieve better results in their professional life.