Let me tell you about my love-hate relationship with this little device. At first, the activation process was a NIGHTMARE – spent 2 hours wrestling with online activation before finally calling support. The app frustrated me to no end during setup, but once we got past that? Game changer.

The GPS tracking is scarily accurate – I tested it by walking around my neighborhood while my daughter monitored the app. She pinpointed my exact location near the oak tree three houses down. That two-way call button? Loud enough for my aging ears, and responders answer within seconds every time I've tested it.

Here's what surprised me most – the automatic notifications. When I accidentally pressed the button while gardening (oops!), my daughter got an alert before the operator even finished asking if I was okay. The battery alerts are clutch too – no more guessing when to charge.

Now about that charging dock drama – mine failed after 3 months, but one phone call had a replacement shipped immediately. Yes, the call took time, but their support actually knew their stuff. Pro tip: Skip the magnetic lanyard – go for the regular one unless you enjoy playing 'find my emergency button' on the bathroom floor.

Is it perfect? No. But when my neighbor Margaret took a spill last week and hers activated flawlessly? That's when I stopped caring about setup headaches. This thing does what matters most when seconds count.