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The Good: This thing is shockingly quiet for its size. I can barely hear it over my fridge's hum. The 119lb/day output keeps my parties stocked, and the QR code manual access saved me when I needed cleaning instructions at 2AM (don't ask). The stainless steel components still look brand new after heavy use.
The Annoying: That 'standard counter depth' warning in reviews? Believe it. Mine sticks out like a sore thumb. Also learned the hard way about the residential vs commercial warranty difference - feels like getting nickel-and-dimed on a premium product.
Pro Tip: Spring for the water filter add-on. My first month without one left white mineral deposits that took serious scrubbing to remove. The $125 filter pays for itself in maintenance headaches avoided.
Would I buy again? For the ice quality alone - yes. But I'd measure my cabinet space twice and mentally prepare for potential warranty limitations if using at home.
